On The Lash
Terms & Conditions
Updated December 2019
Please read the following terms and conditions carefully and in full. These terms and conditions are to be abided by at all times and by all clients in order to book appointments at On The Lash.
Your First visit to On the Lash & Client Information
Please allow extra time on your first visit in order to fill out the relevant consultation forms and for patch tests to be carried out where required. When booking for the first time at On The Lash you will be required to provide your full name, email address and contact telephone number for our booking system, along with your non-refundable booking fee (where required) in order to book and secure your appointment. Upon booking you will receive a confirmation email with details of your appointment and the link to our online booking system where you can book future appointments, reschedule appointments and cancel appointments with ease.
You will receive a courtesy text 48 hours before your appointment as a gentle reminder. You will not be able to reply to this text message system, however if you do need to contact us do so on our contact number 07525472229 or via email at email@example.com.
It is your responsibility to ensure the details you have provided are correct and should any details change you must inform the studio to update your details on the booking system. All information and records are kept in accordance to GDPR and are only for the purpose of recording your relevant treatments as required by the studios insurance. Your information will not be passed to any third party and can only be accessed by staff members of On The Lash as required for your appointment.
Parking is free anywhere in the Woodbottom Working Men’s Carpark. Please ignore any clamping and no parking signs as they do not apply to On The Lash and visitors of On The Lash. Please ensure that you are not parking on the side of the club driveway or obstructing the driveway in anyway.
Online Booking System – FRESHA
All clients are required to make at least 1 booking through the online booking system. You will be required to set up a profile and enter card details for the card capture. The card capture will store your details safely and no monies will leave your account upon booking. This is simply to secure your booking and is a way of removing the non-refundable booking fees. The system will inform you of our cancellation policy. Cancellations under 48 hours will be will 50% of the treatment price to the card on the card capture. Cancellations under 24 hours or no shows will be billed 100% of the treatment price to the card on the card capture. Should this payment bounce then you may be contacted for this payment. Should you fail to pay this fee you will not be able to book any future appointments until you have done so.
This is to protect the business from last minute cancellations. You must accept these terms in order to visit the studio.
The booking system will allow you to make, cancel or reschedule appointments up to 3 months in advance. We have spent time making the online booking system easy for use 24 hours a day 7 days a week. Due to high demand Georgina can sometimes take up to 48 hours to respond to messages so the online booking system is an easy way for you to secure your desired appointment, time and day.
You must only make bookings for yourself. We are unable to change the client on online bookings so you must have your own profile for your own bookings.
All appointments are booked back to back. Please arrive promptly to your appointment in order to receive the full time of your treatment. Late arrivals will have the time deduced from their treatment time.
Late arrivals over 15 minutes are classed as a no show to the booked appointment and will be charged the no show fee (see cancelation policy). You will be required to rebook your appointment and pay your next appointment in full in order to secure the booking.
Guests & Visitors
Due to health and safety children are not allowed in the studio. This is to protect the child and the salon. Due to the size of the studio, On The Lash cannot accommodate for any extra visitors attending an appointment with a client. Certain treatments take up to 4 hours to preform and it is not suitable for friends and family to be present during procedure.
By law, some of the treatments provided require patch tests 24 or 48 hours before your treatment. If you have not been to On The Lash before for tinting, Lash Lifting or Eyelash Extensions then you WILL require a patch test. If it has been longer than 6 months between treatments you will need a new patch test. If brands or products are changed in studio you shall be contacted for a new patch test. When booking your appointment your patch test appointment must also be booked at the same time.
No Patch Test – No Treatment – No Exception
Payments are to be in cash, debit/credit card, via the online booking system card capture or as a bank transfer. You must pay for your treatment in full before leaving the salon.
Gift vouchers have a 6 month life. They must be used before the expiry date and cannot be extended. If the voucher is a part of a special offer for a particular treatment this cannot be transferred to another treatment.
If you are unable to keep your appointment then please ensure you give at least 48 hours’ notice. Cancellations within 48 hours of your appointment will be charged 50% of your booked treatment price. Cancellations under 24 hours or appointments classed as a ‘no show’ will be charged 100% of the booked treatment price. Durning the Christmas period this policy changes to 100% of the treatment price payable for under 48 hours notice of cancellation. These charges will be applied to the card on the card capture. If this payment should bounce you will be required to pay the outstanding balance within 48 hours. Failure to pay this fee can result in small claims court proceedings. Payments can be made in studio as cash, debit or credit card or as a bank transfer.
Please note if you do not show for your appointment you will need to pay for any future appointments in full upon booking. If you miss more than 1 appointment we will be unable to accommodate you for any future appointments.