Terms & Conditions
To secure your place on a course you need to pay a £100 non refundable holding fee. The remaining balance can be paid in instalments running up to the date you train or paid in full on the day you come to train as cash, bank transfer or card payment.
Last Minute Course Booking
If there is a space on any course a student is to pay the full amount at time of booking if less than 7 days to the course date. The full amount must be paid and is non refundable. There may be an extra charge of up to £10 to cover the cost of sending kit to the student as it may not be available on the day. The student may also not get a printed manual on the day. The student will understand they may have to work with a digital form of manual. All other terms and conditions apply.
Heath and Allergies
You must advise at time of booking if you are on any medication have any allergies that would effect being worked on on the day. Please also advise if you will need any assistance due to a disability or learning difficulty.
Non Attendance Of The Course
If you miss training, change your mind or do not attend you will not be eligible for a refund under any circumstances and any outstanding balance is also due. You may send someone in your place if they have the required qualifications and this is up to the discretion of your Educator.
The ONLY time you will be allowed to reschedule your course is due to one of the following:
Hospitalisation or critical illness of yourself or immediate dependant
Death of immediate family member or dependant
In the event of one of these things occurring we pledge to act with compassion and common sense. Your name will be registered on the next available course and your Educator will work with you to find a date. However, if you are unable to make any of the dates offer, or do not attend on the day, NO further courses will be offered to you and you will not receive a refund.
If for any reason WE have to cancel your course then you will receive a full refund of any deposit or payment.
If for any reason WE have to reschedule your training we will work with you to find the soonest availability.
Rescheduling Your Course
In case of any emergency, your course date can be rescheduled once with at least 3 weeks notice. If you need to reschedule for a second time your non refundable holding fee will be ceased. In order for you to rebook you would then need to pay your non refundable holding fee again to secure your place.
On The Day
Please ensure you arrive 5 minutes before your course starts so that you can register. If you are late, you may not be able to join the course. Parking for On The Lash is free anywhere in the Woodbottom Working Mens Club carpark (please ignore any no parking signs as they do not apply to customers and students of On The Lash)
Where stated, trainees are required to provide their own model/s. It is your responsibility to contact your Educator to get any patch tests required. If you are struggling to find a model please inform your educator as soon as possible so that they can source one for you. You must give at least 1 weeks notice if you require a model sourcing for you. Failure to do so will result in a £20 admin charge which will be added to your final invoice.
If you fail on either or both of these and haven't communicated with us then may not be able to train and no refunds will be given. No refunds or rescheduled dates will be offered to you if your model drops out. We will try our best to get a model on the day if this happens, but we cannot guarantee it.
We reserve the right to amend our terms and conditions with 24 hours notice.